Frequently Asked Questions
Everything you need to know about your ERL shopping experience.
How long does shipping take for ERL orders?
Standard shipping typically takes 3-7 business days for domestic orders. International shipping times vary by location, usually arriving within 7-14 business days.
What is your return policy?
We offer a 14-day return window for all unworn and unwashed items with original tags attached. Please note that certain limited-edition releases may be final sale.
How do I determine my correct size?
ERL pieces often feature unique, relaxed silhouettes. We recommend checking the specific size guide on each product page for detailed measurements and fit recommendations.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after it has been placed?
Once an order is placed, we begin processing it immediately to ensure quick delivery. Please contact our support team within one hour of purchase if you need to request a cancellation.
Are your products sustainably made?
ERL is committed to quality craftsmanship and ethical production. We source premium materials and work with trusted manufacturers to ensure every garment meets our high standards for durability and design.